When using an email redirect or forward to an external address, the mail never arrives at the destination

Problem Description

This can occur if you're forwarding email from an email address hosted with us to an email account hosted elsewhere (like an address provided by your Internet provider). The sender's server is making use of a modern email forgery prevention system called SPF (or DomainKeys) which limits the locations that their email can come from. Here's how it works:
 
When the sender's emails are received by our server, it will then proceed to forward the message to your final email address (as specified in Plesk). The final server sees that the message is coming from Websavers and not from the sender's server, checks this against the 'allowed servers' list, discovers that it's not allowed to accept email from the Websavers server and drops the message, causing it to never reach your final mailbox.

Problem Resolution

Unfortunately the only resolution to this problem is to stop redirecting email. You could instead use one of the following systems for receiving email if they are available to you.
  1. Stop forwarding email and set up your Websavers hosted email account on your computer and portable devices. Since the problem occurs when sending from the Websavers server to your final destination, you will always successfully receive email at your hosted email account with us.
  2. If your final destination email account supports it, configure it to connect to your Websavers hosted account and retrieve mail that way. As an example, Gmail has this option under Settings > Accounts & Import > Check mail from other accounts (using POP3). If you choose to use this option, be sure to tell Gmail that you want to both recieve and send email using mail.yourdomain.com.

Was this answer helpful?

 Print this Article

Also Read

Mail addressed to your Websavers hosted account is bounced with error: Message can't be delivered

Problem DescriptionThose trying to email you are unable to get through and receive a bounce with...

I cannot receive any mail - it is bounced with an error about an rcpthosts or locals file

If this occurs, please disable and re-enable email for your domain.  Login to cPanel Click on...

While using Google Apps, sending email results in a bounce about SPF and that an IP is not allowed to send mail from the domain

This occurs because of Sender Policy Framework (SPF) protection which we have placed on your...

My email messages are being deleted

This can only happen in one of two ways:   1. You deleted the messages accidentally, 2. You...

I can receive and send email but still get an error about failure to read data

If you receive an error such as the following from Apple Mail: "Attempt To Read Data From Server...