ERROR: "That domain isn't in my list of allowed rcpthosts" when trying to receive email on all mailboxes

If someone trying to send you email gets this error, simply disable and re-enable all affected mail accounts for the domain.

  1. Log in to cPanel
  2. Click on the problematic domain in the list at the bottom.
  3. Choose the "Mail" icon
  4. Click on the "Disable" lever icon at the top
  5. Click on the "Enable lever icon at the top

The problem should now be resolved!

Was this answer helpful?

 Print this Article

Also Read

You receive a bounce message that says User unknown in virtual alias table

Problem DescriptionYou receive a bounce message that indicates "User unknown in virtual alias...

I cannot receive any mail - it is bounced with an error about an rcpthosts or locals file

If this occurs, please disable and re-enable email for your domain.  Login to cPanel Click on...

Mail addressed to your Websavers hosted account is bounced with error: Message can't be delivered

Problem DescriptionThose trying to email you are unable to get through and receive a bounce with...

You receive a bounce email with error 550 Message rejected

Problem Description You receive a bounce similar to the following error:...