My email messages are being deleted

This can only happen in one of two ways:
1. You deleted the messages accidentally,
2. You have a device set up to access your email via POP which is configured to remove the messages from the server after getting them.
In most cases this is caused by a Blackberry as it defaults to removing the message from the server, but if you don't have one, you'll have to check your devices the hard way.
To troubleshoot this, we usually recommend turning off all devices that are configured to receive email, then send a test email from an external email address (like Gmail or Hotmail). Turn on one device, make sure you've received the message and all is well, wait 30 minutes, then turn on each device in sequence until you find the one that gets the message then wipes it from the server.
Once you've found the culprit, you can do one of two things to fix the problem:
  1. Remove and re-create the email account as an IMAP account so it always keeps your emails in sync and leaves the messages on the server
  2. Configure POP to leave the messages on the server for a longer period of time (or uncheck the option to delete messages from the server altogether).

Was this answer helpful?

 Print this Article

Also Read

While using Google Apps, sending email results in a bounce about SPF and that an IP is not allowed to send mail from the domain

This occurs because of Sender Policy Framework (SPF) protection which we have placed on your...

When using an email redirect or forward to an external address, the mail never arrives at the destination

Problem Description This can occur if you're forwarding email from an email address hosted with...

You receive a bounce email with error 550 Message rejected

Problem Description You receive a bounce similar to the following error:...

You receive a bounce message that says User unknown in virtual alias table

Problem DescriptionYou receive a bounce message that indicates "User unknown in virtual alias...

Email is bounced with an error about DomainKeys or SPF

Problem Description When you receive an error about SPF (and often a link to for...