Terms Of Services
Disclosure to Law Enforcement: The
AUP specifically prohibits the use of our service for illegal
activities. Therefore, Subscriber agrees that the Company
may disclose any and all subscriber information including
assigned IP numbers, account history, account use, etc.
to any law enforcement agent who makes a written request
without further consent or notification to the Subscriber.
In addition shall have the right to
terminate all service set forth in this Agreement.
Service Rates: Subscriber acknowledges
that the nature of the service furnished and the initial
rates and charges have been communicated to Subscriber.
Subscriber is aware that the Company may prospectively change
the specified rates and charges from time to time. The promotional
offer is contingent upon Company achieving and maintaining
its cost of service goals including but not limited to rates
charged to company by its suppliers.
Failure to Pay: The Company may
temporarily deny service or terminate this Agreement upon
the failure of Subscriber to pay charges when due. Such
termination or denial will not relieve Subscriber of responsibility
for the payment of all accrued charges, plus reasonable
interest and any collection fees.
Subscriber acknowledges that the service
provided is of such a nature that service can be interrupted
for many reasons other than the negligence of the company
and that damages resulting from any interruption of service
are difficult to ascertain. Therefore, subscriber agrees
that the company shall not be liable for any damages arising
from such causes beyond the direct and exclusive control
of the company. Subscriber further acknowledges that the
company's liability for its own negligence may not in any
event exceed an amount equivalent to charges payable by
subscriber for services during the period damages occurred.
In no event shall the company be liable for any special
or consequential damages, loss or injury.
New Domain Accounts: All new webhosting
accounts involving new domains will be set up and entered
into our DNS servers within 3 to 5 business days. Due to
unforeseen complications, however, this process may sometimes
require up to 7 business days. If the new domain is registered
by the account holder, there will be no handling fee. If
the domain is registered by on behalf
of the account holder a handling fee will be incurred.
Transfer of Domains: New webhosting
accounts which involve the transfer of a domain from another
provider to will require a minimum
of seven (7) days to be set up and entered into our DNS
servers. In some cases, such transfers may take up to sixty
(60) days. Due to the unpredictable nature of the transfer
process, no guarantees are made regarding the amount of
time a specific transfer may take. If the transfer of the
domain is done by . on behalf of the
account holder a handling fee will be incurred. If the customer
cancels service during the transfer period for any reason,
all charges are considered earned.
Support Boundaries: ,
provides 24 x 7 e-mail, online technical support to our
subscribers. We limit our technical support to our area
of expertise. The following is our guidelines when providing
provides support related to your server or virtual site
does not offer tech support for application specific issues
such as cgi programming, html or any other such issue.
does not provide technical support for YOUR customers. If
you can email, we encourage you to email [email protected]
for assistance. If you are able to get online and have other
questions, the answers may be on our home page at Knowledgebase
- we encourage you to check there first. Lastly, the Help
files in the program you are using may have the answer to
your question so please do investigate these resources before
calling tech support.
SPAM and Unsolicited Commercial Email
(UCE): takes a zero tolerance approach
to the sending of Unsolicited Commercial Email (UCE) or
SPAM over our network. Very simply this means that customers
of may not use or permit others to
use our network to transact in UCE. Customers of may not host, or permit hosting of, sites or information
that is advertised by UCE from other networks. Violations
of this policy carry severe penalties, including termination
Violation of SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, will initiate an immediate investigation (within 48 hours of notification). During the investigation, may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, may, at its sole discretion, restrict, suspend or terminate customer's account. Further, reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. will notify law enforcement officials if the violation is believed to be a criminal offense.
First violations of this policy will result in an "Administrative Fee" of $100 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $200 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties. PLEASE, DO NOT SPAM from your account.
As our Customers are ultimately responsible for the actions of their clients over the network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
IP Address Ownership: If assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to , and Customer shall have no right to use that Internet Protocol address except as permitted by in its sole discretion in connection with the Services, during the term of this Agreement. shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by , and reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form. will monitor Customer's bandwidth and disk usage. shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in sole and absolute discretion. If takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, may, at its sole discretion, collect a deposit, in an amount determined by , against customer's credit card on file with .
System and Network Security: Users are prohibited from violating or attempting to violate the security of the Network. Violations of system or network security may result in civil or criminal liability. will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Taking any action in order to obtain services to which such User is not entitled. Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations. Each hosting package purchased is unique to a domain name and use - please do not purchase multiple "budget plan's" for instance to get the combined bandwidth & space. will stop such transactions and label them as deceptive. We have an upgrade path for all services and we can often times work out special deals for users if they ask us for the assistance.
Notification of Violation:
is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
First violation: Any User, which determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
Second Violation: Users that determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
Suspension of Service or Cancellation:
the right to suspend network access to any customer if in
the judgment of the
network administrators the customer's server is the source
or target of the violation of any of the other terms of
the AUP or for any other reason which
If inappropriate activity is detected, all accounts of the
Customer in question will be deactivated until an investigation
is complete. Prior notification to the Customer is not assured.
In extreme cases, law enforcement will be contacted regarding
the activity. The customer will not be credited for the
time the customer's machines were suspended.
reserves the right
to amend its policies at any time. All Sub-Networks, resellers
and managed servers of must adhere
to the above policies. Failure to follow any term or condition
will be grounds for immediate Cancellation. You will be
held responsible for the actions of your clients in the
matter described on these Terms and conditions. Therefore,
it is in your best interest to implement a similar or stricter
Terms and conditions or otherwise called Acceptable Terms
of use policy.
wishes to emphasize that in agreeing to the
Acceptable Use Policy (AUP)
and Terms of Service (ToS), customer indemnifies
for any violation of the Acceptable Use Policy (AUP)
and Terms of Service (ToS) that results in loss to
or the bringing of any claim against
by any third-party. This means that if
is sued because of a customer's or a customer of a customer's
activity, the customer will pay any damages awarded against
all costs and attorney's fees.
Miscellaneous Provisions: You must
provide us with, and keep current, good contact information
for you. E-mail, fax, and telephone contacts are used, in
that order of preference.
A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
takes no responsibility for any material input by others and not posted to the Network by is not responsible for the content of any other websites linked to the Network; links are provided as Internet navigation tools only. disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
is not responsible for any damages your business may suffer. does not make implied or written warranties for any of our services. denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by .
Responsibility for Content: You,
are solely responsible for the content stored on and served